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Game Crashes or Hangs at Launch

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Launch Hang

  • If your game appears to hang with the message: Authenticating user with Epic Online Services
  • Please be sure to alt-tab out of the game if you hang during the launch/loading of the game, and look for a browser window or tab asking you to authenticate with your Epic Game Store account 
    • In some cases, users reported they have had to launch their default browser to get the authentication login screen to come up


Launch Crash or other failures to launch

  • If you receive an EXCEPTION_ACCESS_VIOLATION error
  • Please add the following command into your Steam launch options for the game
    • Right-click on the game in Steam
    • Select Properties
    • In the "Launch Option" box please add the following
      • -dx12
    • Closed the properties window and relaunch the game
  • If you see an error that looks like this: DeceiveInc-Win64-Shipping.exe - Application Error
    • Please make sure the game is allowed through any security software (such as an Anti Virus)
    • To do this you will need to make sure the game binary is allowed through.  It is named and can be found in the install directory like so: DeceiveInc\DeceiveInc\Binaries\Win64\DeceiveInc-Win64-Shipping.exe
      • Special Note: Trend Micro has been reported as needing the above to happen or the game will not launch
  • Players receive the message "Easy Anti-Cheat not installed"
    • In Steam, right-click Deceive Inc - > Properties -> Local Files -> Verify integrity of game files...
    • In EGS, left-click on the 3 dots that are below and to the right of the game in your Library, select manage, and choose Verify Files
    •  if it doesn't there is an EAC installer included within the build  \Epic Games\ or SteamLibrary \CafeNoirAlpha\EasyAntiCheat
  • If you see this error: Unhandled Exception: EXCEPTION_ACCESS_VIOLATION writing address 0x0000000000000ff0
    • Delete the appdata folder for the game (C:\Users\YourNameHere\AppData\Local\DeceiveInc\Saved) and your game should launch
    • When the game relaunches, go to settings
    • Turn off Razer Chroma (It does not matter if you do not have any Razer hardware or apps installed)
    • This will avoid the crash at this time until a fix is in place

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